Hosted PBX Phone Systems - Features

 

Dragonfly Virtual PBX offers various features which will optimise your business operation and allow your business to communicate and collaborate more effectively. Irrespective of the plan you choose, your business will gain access to all the features of the Dragonfly Virtual PBX system. Dragonfly Virtual PBX plans are suitable for businesses who require as little as four handsets and can scale up to hundreds over multiple locations to meet your growing business requirements.

Features your business can gain access to:

Call Waiting

Provides a discreet, yet distinct indication that another caller is trying to contact you while you are on a call thereby allowing you to choose to take the incoming call or allow it to go to voicemail

Call Transfer

Allows you to transfer a call to another extension or any other number.

Call Hold

Allows you to place a caller on hold

Call Park and Pick up

Allows you to place a call on hold so it can be retrieved from another phone by pressing a pickup button or inputting a code.

Music on Hold

Handsets come with preprogrammed music allowing immediate on hold features to be used.

Custom Music on hold

Allows a business to play a message, music of choice or a combination of the two to callers on hold.

Company logo and LCD display

Display your own company logo, name, extension number and external number on your handset.

Voicemail

An answering service that allows you to record a greeting and allows a caller to leave a message anytime.

Voicemail to email

Delivers your voicemail messages to you via email.

Message waiting indicator

An indicator light illuminates on your handset when you have a new voicemail message.

Reception Consoles

An expansion module is available which allows for up to 14 additional lines for quick and easy call directing and line status monitoring of other lines.

Hunt Group

Allows you to assign a number of extensions to a group, so when a caller rings, it rings every extension in the allocated group. It is flexible enough to also allow you to allocate calls based on how busy an extension has been or based on your preferred sequence of pick up.

Conferencing (up to 3 callers)

Allows multiple participants to join in on a single call where all parties can communicate freely.

Hotdesking

Allows a users to log into any phone and retrieve their personal profile which includes their extension number, line name, external number and logo. This allows your phone number to follow you to any handset or office thereby becoming fully functional wherever you work.

Tenant Billing

Provides your business with a breakdown of the number of calls and call charges per user.

Online Customer Portal

Provides your business with the ability to manage your Dragonfly virtual PBX account by allowing you to request moves, adds or changes quickly and easily.

Auto attendant

Interactive Voice Response (IVR) menu provides callers with a greeting and number of interactive options which allow them to be directed to the appropriate department, person or information.

Single Number reach

A feature which allows users to answer incoming calls via their office handset or at a remote destination, such as a mobile phone. This means that callers can use a single number to reach the phone user. Calls that are not answered can be forwarded on to voice mail.

Fax

Provides the ability to send and receive faxes through the Dragonfly Virtual PBX service.

Direct In-dial

Allows your to receive a call straight to your phone.

Caller ID

Ability to displays your number when making a call.

External Voicemail Access

Receive your voicemails by dialing a number and putting in your extension and PIN from any phone.

Extension Dialing

Allows you to dial another extension number within your organisation for free.